Xeropan: FAQ

How can we help?

Find answers to your questions!

ℹ️ Introduction and basic information

6 Articles

What languages does Xeropan teach?

What are the benefits of being a long-time loyal user? 12 months free PRO membership for those who joined Xeropan before March 2021!

How does Xeropan help you learn languages successfully?

What is the story of Xeropan and who are the characters?

What is Xeropan?

How do Xeropan characters support language learning?

👤 User information

6 Articles

What progress can be achieved after 1 year of learning with Xeropan?

What language skills are recommended to start Xeropan with?

From what age can Xeropan be used?

What do you need to know about user reviews?

What are the conditions of use of Xeropan?

New AI conversation lessons 2.0

📱Xeropan basics

8 Articles

Are the levels in the app the same as in the language exams?

How to create and why is it useful to link a Xeropan profile to an account?

How to use the Xeropan app? Part 1: 'Learn' tab

How to use the Xeropan app? Part 2: 'Practice' tab

Where to start learning?

How can you track your progress and how does the app evaluate?

What is a Guest Time Traveller?

What do you need to know about your streak?

🧑🏼‍🏫 KRÉTA IFM: Foreign Language Preparation Module

5 Articles

What is IFM (Foreign Language Preparation Module)?

How can I use the IFM system as a student?

How can I use the IFM system as an educator?

History of IFM

How can I use the IFM's system as a parent?

🎓 NEPTUN module: Xeropan in higher education

7 Articles

What is the Xeropan NEPTUN module, and what does it offer students?

How can students access the NEPTUN module?

How can the NEPTUN module be used by instructors at higher education institutions?

What happens if a student already has an active PRO subscription or profile?

What to do if there is no compatible Xeropan app for your device?

How to switch from mobile to web or web to mobile in the NEPTUN module?

Is it possible to transfer learning progress from the KRÉTA IFM module to the NEPTUN module?

📚 The learning process and learning materials

5 Articles

How can you add words to ‘your saved words'?

How can you 'level up' if the curriculum is too easy?

What learning materials are available in Xeropan?

How does word learning work, what does a strong or weak vocabulary mean?

How is the Xeropan curriculum structured?

👩🏻‍💻 Specialized language courses 👨🏽‍🍳

10 Articles

Business English: what is it worth knowing?

Engineering English: what is it worth knowing?

IT English: what is it worth knowing?

Technical English: what is it worth knowing?

Legal English: what is it worth knowing?

Medical English: what is it worth knowing?

Academic English: what is it worth knowing?

Tourism and Hospitality English: what is it worth knowing?

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👩🏻‍💻 Specialized language courses 👨🏽‍🍳

⚙️ Useful features and settings

13 Articles

Is it possible to learn more languages?

Is it possible to continue your studies if you change devices?

How can you switch between the languages you learn?

How can I change the language of the app?

How to invite friends?

How to get a Xeropan certificate?

What is the Weekly Competition?

Can two people log in from the same device?

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⚙️ Useful features and settings

🚀 Xeropan PRO subscriptions and free content

12 Articles

How can I try the PRO package for free?

What content is available for free?

How much do PRO subscriptions cost and what plans are available?

How can someone become a PRO user?

What is the difference between Xeropan free and PRO?

What can you unlock with a subscription?

How can I change my subscription package?

How can I check if I have an active subscription?

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🚀 Xeropan PRO subscriptions and free content

💳 Billing, payment and cancellation

13 Articles

How can I cancel my subscription?

What happens if the 7-day trial period is not canceled before the card is charged?

How to renew an expired subscription?

How does the 7-day trial period work?

Right of withdrawal for European countries: What is the right of withdrawal?

How to pay?

Why is the PRO subscription not activated, what should I do?

Why has the payment failed?

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💳 Billing, payment and cancellation

🌐 Xeropan web

5 Articles

Can I use the same profile on the web as on my phone?

Does Xeropan work the same on phone and web?

Can I switch between phone and web at any time?

What is Xeropan Web?

How do I switch to silent mode?

🔒 Settings and security

7 Articles

What can be done if the speech recognition function or microphone does not work?

How to turn on slowed audio?

How can I unsubscribe from emails?

How to delete an account?

How to start learning all over again?

How much data does Xeropan use?

How can I log out?

🛠️ Troubleshooting

3 Articles

What to do if there is an error in Xeropan?

What should I do if I receive a network error message?

What to do if there is not enough storage space?

🏆 Case studies and success stories

3 Articles

Case study: Driving workforce excellence through Xeropan’s language training solutions

Case study: Elevating language education in Hungarian Public Schools

Case study: Empowering higher education with specialized language training

👩🏻‍🏫 Xeropan Classroom Learning Management System for Teachers

16 Articles

What is the Xeropan Classroom Learning Management System and what does it offer to teachers?

How can a teacher create their own class in Xeropan Classroom tailored to their needs?

How can a teacher invite or re-invite a student to an existing class in Xeropan Classroom?

How can a teacher remove a student from a class in Xeropan Classroom?

How can a teacher moving a student to another class in Xeropan Classroom?

How can a teacher make other minor modifications to their class in Xeropan Classroom?

How can a teacher access Xeropan Classroom?

How can a teacher assign a lesson in Xeropan Classroom?

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👩🏻‍🏫 Xeropan Classroom Learning Management System for Teachers

👧🏻 Xeropan for Kids

3 Articles

What is 'Xeropan for Kids' and who is it for?

How to access 'Xeropan for Kids' module?

How can children learn English with 'Xeropan for Kids'?