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What should I do if I receive a network error message?

🛠️ Troubleshooting

What should I do if I receive a network error message?

Last updated on 01 Dec, 2025

Sometimes the Wi-Fi or mobile network can interfere with the network connection of the application, in which case you will receive a "Network error" message.

For a solution, follow these steps!:

  • Try to connect with Wi-Fi turned off!

  • Try to connect with Wi-Fi turned on!

  • Restart the app!

  • Delete and reinstall the app!

 Has the problem not been solved? Contact us at info.en@xeropan.com and we'll help!

 



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