We provide a 7-day free trial period for trying Xeropan PRO, which can be used once per user. During the trial period, you can use all PRO features without limitations and decide whether you would like to continue your subscription.
When will I be charged for the Xeropan PRO subscription?
The 7-day trial period is completely free. If you do not cancel your subscription before the end of the trial period, your selected payment method will be automatically charged the subscription fee by the relevant platform (Google Play, App Store, or PayPal Braintree for web purchases).
We recommend cancelling your subscription no later than the 6th day of the trial period to prevent the subscription from starting automatically.
Why do I need to provide my card details for the free trial?
Providing your card details is part of the security verification process of Google, Apple, and PayPal Braintree. This is required to verify that the subscription request is made by a real user.
You can cancel your subscription at any time during the trial period, and you will not be charged if you decide that you do not want to continue using PRO.
Will I receive a notification about the trial period?
Yes. After successfully starting your trial, you will receive an email notification from Google Play, the App Store, or Xeropan.
The email includes:
the start date of your trial period;
the end date of your trial period;
information on how to cancel your subscription.
You will receive the notification at the email address connected to the account used for the purchase:
For Google Play purchases, the email address linked to your Google Play account;
For App Store purchases, the email address linked to your Apple ID;
For web purchases, the email address connected to the Google, Facebook, or Apple account you use to log in to Xeropan.
How can I cancel my Xeropan PRO subscription?
You can cancel your subscription on the platform where you originally started it.
Google Play: On your Android device, follow Google’s instructions: Guide to unsubscribe via Google Play
App Store: You can cancel your subscription in your Apple account: Guide to unsubscribe via the App Store
Web: In the Xeropan web interface: ⚙️ Settings → Additional settings → Xeropan PRO → Cancel subscription
What happens if I cancel my subscription?
If you cancel your subscription during the trial period, you can continue using all PRO features until the end of the 7-day trial. After that, you can continue learning with the free version.
Free users receive 5 minutes of focused learning per day, designed to support regular practice and help build consistent learning habits.
Is a refund available after the trial period?
After the 7-day trial period ends, subscriptions that are automatically activated are not eligible for a refund. Therefore, if you do not wish to continue your PRO subscription, please make sure to cancel it during the trial period.
How many times can I use the 7-day free trial period?
Due to the security rules of Google, Apple, and our web payment system, the 7-day free trial period can only be used once per user.
If you have already used the trial period before, Google Play or the App Store will notify you.
If you have any further questions, please contact our customer support team at info.en@xeropan.com.
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