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What happens if a student already has an active PRO subscription or profile?

🎓 NEPTUN module: Xeropan in higher education

What happens if a student already has an active PRO subscription or profile?

Last updated on 17 Jun, 2026

If you already have a Xeropan profile and you log in to Xeropan NEPTUN via NEPTUN, your previous user account will be automatically overwritten.


If you no longer wish to use your previous profile, but it has an active PRO subscription associated with it, the following guide can help you cancel the subscription: How to cancel your subscription?

For further questions, please contact Xeropan customer support at neptun@xeropan.com!

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