How can we help?

Featured articles

• How can someone become a PRO user?
• Business English: what is it worth knowing?
• IT English: what is it worth knowing?

Introduction and basic information

• What languages does Xeropan teach?
• What are the benefits of being a long-time loyal user? 12 months free PRO membership for those who joined Xeropan before March 2021!
• What innovations will the new version of Xeropan bring in 2024?
• How does Xeropan help you learn languages successfully?
• What is the story of Xeropan and who are the characters?
• What is Xeropan?

User information

• What progress can be achieved after 1 year of learning with Xeropan?
• What language skills are recommended to start Xeropan with?
• From what age can Xeropan be used?
• What do you need to know about user reviews?
• What are the conditions of use of Xeropan?
• New AI conversation lessons 2.0

Xeropan basics

• Are the levels in the app the same as in the language exams?
• How to create and why is it useful to link a Xeropan profile to an account?
• How to use the Xeropan app? Part 1: 'Learn' tab
• How to use the Xeropan app? Part 2: 'Practice' tab
• Where to start learning?
• What is a Guest Time Traveller?

Foreign Language Preparation Module

• What is IFM (Foreign Language Preparation Module)?
• How can I use the IFM system as a student?
• How can I use the IFM system as an educator?
• History of IFM
• Can IFM's system be used as a parent?

NEPTUN module: Xeropan in higher education

• What is the Xeropan NEPTUN module, and what does it offer students?
• How to access the NEPTUN module on mobile?
• How can students access the NEPTUN module via a mobile browser?
• How to access the NEPTUN module for students in a browser?
• What happens if a student already has an active PRO subscription or profile?
• What to Do If There Is No Compatible Xeropan App for Your Device?
• How can the NEPTUN module be used by university instructors?

The learning process and learning materials

• How can you add words to ‘your saved words'?
• How can you 'level up' if the curriculum is too easy?
• What learning materials are available in Xeropan?
• How does word learning work, what does a strong or weak vocabulary mean?
• How is the Xeropan curriculum structured?

Specialized language courses

• Business English: what is it worth knowing?
• Engineering English: what is it worth knowing?
• IT English: what is it worth knowing?
• Technical English: what is it worth knowing?
• Legal English: what is it worth knowing?
• Medical English: what is it worth knowing?
• Academic English: what is it worth knowing?
• Tourism and Hospitality English: what is it worth knowing?
• View all articles in “Specialized language courses”

Useful features and settings

• Is it possible to learn more languages?
• Is it possible to continue your studies if you change devices?
• How can you switch between the languages you learn?
• How can I change the language of the app?
• How to invite friends?
• How to get a Xeropan certificate?
• What is the Weekly Competition?
• Can two people log in from the same device?
• View all articles in “Useful features and settings”

Xeropan PRO subscriptions and free content

• How can I try the PRO package for free?
• What content is available for free?
• How much do PRO subscriptions cost and what plans are available?
• How can someone become a PRO user?
• What is the difference between Xeropan free and PRO?
• What can you unlock with a subscription?
• How can I change my subscription package?
• How can I check if I have an active subscription?
• View all articles in “Xeropan PRO subscriptions and free content”

Billing, payment and cancellation

• How can I cancel my subscription?
• What happens if the 7-day trial period is not canceled before the card is charged?
• How to renew an expired subscription?
• How does the 7-day trial period work?
• Right of withdrawal for European countries: What is the right of withdrawal?
• How to pay?
• Why is the PRO subscription not activated, what should I do?
• Why has the payment failed?
• View all articles in “Billing, payment and cancellation”

Xeropan web

• Can I use the same profile on the web as on my phone?
• Does Xeropan work the same on phone and web?
• Can I switch between phone and web at any time?
• What is Xeropan Web?
• How do I switch to silent mode?

Settings and security

• What can be done if the speech recognition function does not work?
• How to turn on slowed audio?
• How can I unsubscribe from emails?
• How to delete an account?
• How to start learning all over again?
• How much data does Xeropan use?
• How can I log out?

Troubleshooting

• What to do if there is an error in Xeropan?
• What should I do if I receive a network error message?
• What to do if there is not enough storage space?

Case studies and success stories

• Case study: Driving workforce excellence through Xeropan’s language training solutions
• Case study: Elevating language education in Hungarian Public Schools
• Case study: Empowering higher education with specialized language training